Our client is an established international technology company whose products are widely used by engineering and technical teams across large organizations. The company is expanding its enterprise customer function and is looking for a Customer Success Manager to support strategic customers in the US market.

This role focuses on building long-term relationships with large enterprise clients, helping them maximize the value of the platform, and supporting continued adoption across their organizations. In addition to managing key accounts, this position will also contribute to shaping how the company approaches enterprise customer engagement at scale.

Key Responsibilities

• Manage relationships with a portfolio of large enterprise customers in the US.

• Lead regular strategic business reviews with customer stakeholders, including technical leaders and senior decision-makers.
• Analyze product adoption and engagement to identify opportunities to improve customer outcomes.
• Proactively address potential retention risks and support long-term customer success.
• Identify opportunities for broader product adoption within existing client organizations.
• Work closely with internal teams including sales, product specialists, and customer support to coordinate customer initiatives.
• Contribute to the development of structured approaches for managing enterprise customer relationships.
• Share insights from customers to help inform internal teams and long-term growth strategy.

Requirements

• Significant experience (typically 8+ years) working with enterprise customers in customer success, account management, or similar roles within a B2B technology environment.

• Experience working with large and complex enterprise organizations.

• Strong experience leading structured business conversations with senior stakeholders.
• Ability to interpret usage data and translate insights into actionable recommendations for customers.
• Commercial awareness and experience supporting account growth and retention.
• Strong coordination skills and ability to work across multiple internal teams.
• Clear communication style and confidence working with executive stakeholders.

• Structured and analytical approach to managing customer relationships.

Why this role stands out

• Opportunity to work with large enterprise organizations across the US market.

• A chance to help shape how a growing customer success function operates at scale.
• High visibility within the organization and collaboration with multiple internal teams.
• Direct influence on long-term customer relationships and business growth.