We are seeking a proactive and relationship-oriented Account Manager to support a large and diverse B2B segment for our client, JetBrains. This role covers global customers without dedicated key account management coverage. These accounts include organizations of varying sizes — from fast-growing startups to large enterprises — representing opportunities for expansion, cross-sell, and long-term partnerships.

You will drive new revenue, protect renewals, and help customers adopt more of the product ecosystem, including productivity tools, AI-driven solutions, and team offerings. The role combines strategic account work with a scalable approach for managing a broad portfolio.

In this role, you will:

Grow a global portfolio

• Manage B2B customers without dedicated account coverage.
• Work with companies of all sizes and industries.
• Develop strong relationships with technical and business stakeholders.
• Identify expansion opportunities, upsell, and cross-sell.

Drive revenue and renewals

• Grow recurring revenue by expanding product adoption.
• Secure timely renewals and mitigate churn risks.
• Analyze account potential and prioritize opportunities using data.
• Use a structured approach to customer engagement.

Expand adoption and prevent churn

• Monitor product usage, renewal cycles, and customer signals.
• Act early on risks and engage customers with proactive outreach.
• Help customers maximize the value of our solutions.

Run full-funnel sales motions

• Work with inbound leads, trials, and opportunities.
• Qualify prospects, run discovery, and guide customers through the sales cycle.
• Maintain clear next steps and accurate forecasting.

Collaborate cross-functionally

• Partner with technical teams for deep dives and evaluations.
• Work with product and marketing teams on joint initiatives.
• Provide customer insights to inform product strategy and messaging.

Ensure operational excellence

• Maintain an accurate CRM pipeline with clear next steps.
• Use segmentation and structured playbooks for outreach.
• Participate in initiatives that strengthen customer relationships.

We'd love to hear from you if you have:

• 2–4 years of experience in Account Management, Customer Success, or Sales (SaaS or technology preferred).
• Strong relationship-building skills and experience managing a high-volume portfolio.
• Proven success in upsell, cross-sell, or renewal motions.
• Analytical approach to pipeline management and prioritization.
• Experience working with technical audiences.
• CRM experience (Salesforce preferred).
• Fluent English (C1/C2) required.
• Additional languages such as Spanish or Portuguese are a plus.